Michelle is extremely knowledgeable and she gives you the best options based on what would really make a difference for YOU. She takes the time to explain the options, the process, and communicates whenever there is a change so you never have to chase her for information. I trusted her judgment completely and she got a great rate for me, not only with my interest rate but with my new car insurance as well. I would recommend her to anyone looking for a straight forward and smooth process.